Ticket Information

We sometimes get the question about an error code referencing leaving a gap or single seat between the seats. What is this "gap"? The system is referring to a single seat. 

Q: I just tried to buy 2 tickets and received an error that says, "…you cannot leave a gap between seats." But I'm not leaving a gap?

A: A "gap" between seats is a single seat. The system will not sell you two seats out of 3 seats as it will leave a single seat. 

Singles do happen by accident when more than one party is viewing the same row and have seats in their cart. If not all parties end up purchasing, it can leave a single due to how many seats a buyer had in their cart and in what sequence they are released by those who did not end up purchasing. 

If your desired seats leave a single, you will need to find another location which will accommodate the number of seats you are looking for without leaving a single seat after your purchase. No matter the number of seats you are seeking. For example, trying to purchase 4 seats out of a block of 5. You would need to find 4 seats or a location of 6 or more seats which after purchase would leave 2 or more seats open. 

Please keep in mind, if you come to the Box Office in person to buy the same seats the ticket sellers cannot leave that single seat either and will search out another option for you.